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Shipping & Return Policy

 

Shipping Information

We can ship to virtually any address in the world. Note that some products cannot (due to international laws or patent protections) be shipped to international destinations and we will indicate as such in the product description.

Calculating Cost

Shipping costs depends on the weight of the order, shipping method selected, shipping origin and shipping destination. This will be calculated when you checkout your shopping cart.

Delivery Time

The shipping time varies depending on the shipping method chosen. The shipping methods available depends on the products purchased, availability of the products at the respective warehouses and shipping destination. The website will automatically determine the shipping methods available based on the various factors and present them accordingly in the Shipping section of the checkout process.

USPS First-Class Mail®

Packages are shipped from Baton Rouge, LA and the delivery time is typically about five to nine business days* for a USA destination.

The United States Postal Service delivers 212 billion pieces of mail to over 144 million homes, businesses and Post Office boxes in virtually every state, city, and town in the country, including Puerto Rico, Guam, the American Virgin Islands and American Samoa. They handle more than 44% of the world's card and letter mail volume — delivering more mail to more addresses and to a larger geographic area than any other postal service in the world.

Note: PO Box addresses allowed. Please use a PO Box address if you do not have a mail receptacle.

USPS Priority Mail®

Packages are shipped from Baton Rouge, LA and the delivery time is typically about one to three business days* for a USA destination.

The United States Postal Service delivers 212 billion pieces of mail to over 144 million homes, businesses and Post Office boxes in virtually every state, city, and town in the country, including Puerto Rico, Guam, the American Virgin Islands and American Samoa. They handle more than 44% of the world's card and letter mail volume — delivering more mail to more addresses and to a larger geographic area than any other postal service in the world.

Note: PO Box addresses allowed. Please use a PO Box address if you do not have a mail receptacle.

UPS Express

Packages are shipped from Baton Rouge, LA and the delivery time is typically about one business days* for a USA destinations.

Founded in 1907 as a messenger company in the United States, UPS has grown into a $42.6 billion corporation by clearly focusing on the goal of enabling commerce around the globe. Today UPS is a global company with one of the most recognized and admired brands in the world. They have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, they manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

Note: No PO Box and APO addresses allowed. Someone must be present at the delivery address to sign for the package.

 

Returns and Exchanges

We guarantee that you will like what you buy by offering a 30 days Return and Exchange policy.

Refunds

You have to inform us at support@cyclonelaundry.com within 30 days if you intend to return/exchange.

State the items that you would like to return and the reason for the return.
Shipping cost is non-refundable.

Return item must be in its original/unused condition. Returns of damaged or used goods will be rejected - these goods will be discarded.

Incomplete packaging will result in a 30% re-stocking fee.

If the order was shipped under a free shipping promotion, a US$3 fee will be deducted from the refund amount to cover the shipping charges.

Exchanges

Our exchanges are in the form of a return for a refund and you can then place a new order anytime at http://www.cyclonelaundry.com at your convenience. This works out to an exchange effectively and the net cost to you will still be the same as a 'traditional' exchange because the shipping cost is not covered, like in any exchange. The advantage to you is that the processing for your new items can begin as soon as you place the new order, without the need to wait for the return of your old package.

Defects

Defects are extremely rare due to the high quality of the production process. However, if you believe that the product that you have received is defective:
Do not use the product. As soon as the product is used, there is no way to prove whether the defect was due to manufacturing or damaged by the user.
Take clear macro (the flower icon on your camera) photos of the defect and send them to support@cyclonelaundry.com.

There is usually no need to return the defective product to us if your photos can illustrate the defect clearly.

 


 
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